InfoBip


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Dragon Applications
November 15, 2021
SAP Business One
November 18, 2021

InfoBip


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The World’s Most Connected Cloud Communications Platform

With over 650 direct global telco connections across six continents, infobib is the number one choice to globally scale your customer communications – over any channel.

Cloud Native Technologies

On premise, technologies are hard to access by remote employees. Adopt cloud to gain flexibility and scalability

Digital instead of Physical Interactions

Customers are adopting modern digital channels fast. Favour chat applications and future-proof channels across all customer touchpoints

Self-Service

It is important to understand customer contact intent and offer ways to serve them as efficiently as possible. Integrate chatbots into customer journey

Single Customer View

Technology and organizational gaps are more visible than ever. Simplify and
improve employee experience with 360° customer view

Conversational UI

The future of customer engagement is conversational. Create great, personalized experiences at every stage of the journey

End-to-End Omnichannel Communication

Your Engine for Accelerating Digital Transformation

  •  A customer engagement hub
    with advanced personalization
    and automation capabilities,
    helps you orchestrate
    communication across digital
    and mobile channels.
    Easily manage omnichannel
    communications throughout
    the customer journey.
    Personalize communication
    using customer data.
    Save time with behaviour- based automation.
  •  A chatbot-building platform
    for the easy creation and
    deployment of rule-based
    or AI chatbots over a variety
    of channels – WhatsApp,
    Facebook Messenger, Viber, Live
    Chat, SMS, and RCS. Natively
    integrated with contact centers
    thanks to easy API integration
    with other third party systems.
    Use our professional services
    and expertise to develop
    smart and efficient chatbots.
    Improve customer
    experience with smart virtual
    assistants.
    Reduce customer service
    costs.
  •  A digital-first cloud
    contact centre solution for
    personalized omnichannel
    interactions through a single
    interface that increases
    customer satisfaction and agent
    productivity.
    Efficiently manage cross channel communication
    through a single interface.
    Access to rich customer data
    and conversations history.
    Communicate over digital
    channels customers prefer.
    Reduce the volume
    of calls and costs with
    digital channels and
    easy automation.

Related Solutions

Didn’t find what you’re looking for? Send us a comment and we’ll be in touch with you as soon as possible.

Jeddah Head Quarters
Tel: +966-12-6444777
Fax: +966-12-6440354
Email: marketing@natcom.com.sa

Riyadh Regional Office
Tel: +966-11-2171000
Fax: +966-11-2172000
Email: marketing@natcom.com.sa

Khobar Regional Office
Tel: +966-13-801-0165
Fax: +966-13-801-0214
Email: marketing@natcom.com.sa

Hekmat Q. M. Mahmoud
Business Development Manager
Mobile: +966 598140143
Email: hekmatq@natcom.com.sa

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